Privacy Policy
Your privacy matters to us. This Policy explains exactly what data we collect, why we need it, and how we keep it safe.
Last updated: 1 June 2026
1. Introduction
Velox Brokerage ("Velox", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and trading platform. By creating an account or using our services, you consent to the data practices described in this Policy. Please read it carefully alongside our Terms of Service.
2. Information We Collect
We collect the following categories of personal information: Identity & Contact Data • Full name, username, email address, phone number, and country of residence. • Government-issued ID and proof of address (collected during KYC verification). Financial Data • Deposit and withdrawal history, trading activity, and account balances. • Payment instrument details where required for processing transactions. Technical Data • IP address, browser type, device identifiers, and operating system. • Login timestamps, session data, and clickstream information. Usage Data • Pages visited, features used, trade activity, and time spent on the platform. Communications • Messages you send to our support team, survey responses, and feedback.
3. How We Use Your Information
We use your personal information to: • Create, manage, and secure your account. • Process deposits, withdrawals, and trading instructions. • Comply with legal and regulatory obligations including KYC/AML requirements. • Detect, prevent, and investigate fraud, market abuse, and unauthorised access. • Send you important account notifications, security alerts, and service updates. • Improve our platform, personalise your experience, and conduct analytics. • Contact you about products, promotions, or features where you have opted in. We do not sell your personal information to third parties for their own marketing purposes.
4. Legal Basis for Processing
We process your personal data under the following legal bases: • Contractual necessity — to provide the services you have requested. • Legal obligation — to comply with applicable financial regulations (KYC, AML, tax reporting). • Legitimate interests — to protect our platform, prevent fraud, and improve our services. • Consent — for optional marketing communications, which you may withdraw at any time.
5. Sharing Your Information
We may share your information with: • Regulatory authorities and law enforcement agencies where required by law. • Identity verification and KYC service providers. • Payment processors and banking partners. • Cloud infrastructure, analytics, and security service providers bound by confidentiality agreements. • Professional advisers (lawyers, auditors) under strict confidentiality obligations. We require all third-party service providers to maintain appropriate technical and organisational security measures and to process your data only for specified, lawful purposes.
6. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure that adequate safeguards are in place — including standard contractual clauses or other mechanisms approved under applicable data protection law — to protect your information to the same standard as this Policy requires.
7. Data Retention
We retain your personal information for as long as your account is active and for a period thereafter as required by law or legitimate business need. In practice: • Account and transaction records are retained for a minimum of 5 years after account closure, in line with anti-money laundering regulations. • KYC documents are retained for as long as required by applicable regulatory obligations. • Marketing preferences are updated immediately upon withdrawal of consent. When retention periods expire, data is securely deleted or anonymised.
8. Cookies & Tracking Technologies
We use cookies and similar technologies to: • Keep you logged in and remember your preferences (essential cookies). • Analyse how our platform is used and identify areas for improvement (analytics cookies). • Detect security threats and unusual activity (security cookies). You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality. We do not use third-party advertising cookies.
9. Your Rights
Depending on your jurisdiction, you may have the right to: • Access — obtain a copy of the personal data we hold about you. • Correction — request that inaccurate or incomplete data be corrected. • Erasure — request deletion of your data (subject to regulatory retention obligations). • Restriction — request that we limit how we process your data in certain circumstances. • Portability — receive your data in a structured, machine-readable format. • Object — object to processing based on legitimate interests or for direct marketing. • Withdraw consent — at any time for consent-based processing. To exercise any of these rights, please contact us at privacy@veloxbrokerage.com. We will respond within 30 days.
10. Data Security
We implement industry-standard technical and organisational measures to protect your information including: • 256-bit TLS encryption for data in transit. • Encrypted storage for sensitive data at rest. • Role-based access controls limiting staff access to personal data. • Regular penetration testing and security audits. • Segregated client funds held in regulated bank accounts. No security system is impenetrable. In the event of a data breach that is likely to result in high risk to your rights, we will notify you and relevant authorities as required by law.
11. Children's Privacy
Our services are not directed to persons under the age of 18. We do not knowingly collect personal information from minors. If you become aware that a minor has provided us with personal information, please contact us and we will take steps to delete such information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by displaying a prominent notice on the platform before the changes take effect. The updated Policy will be posted on this page with a revised "Last updated" date.
13. Contact Us
For questions, complaints, or requests related to this Privacy Policy, please contact our Data Protection team: Email: privacy@veloxbrokerage.com General enquiries: veloxbrokerage.com/contact We aim to respond to all privacy-related requests within 30 days.
Questions about your data? Contact us
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